The Company
At Spartan Investment Group our mission is to improve lives through our values. We do this by finding value-add and opportunistic investments offering solid returns to our investors. Providing an opportunity to grow for our partners and creating lasting wealth for everyone with whom we conduct business is how we make our greatest contribution.  
We specifically focus on self-storage projects capitalizing on amazing deals in other asset classes. In 2021, we were listed as the 5th fastest growing real estate company in the US and joined the list of the top 100 owners of self-storage. We are members of the Inc. 5000 fastest-growing private companies in America and in 2023 we were #13 in Denver Business Journals list of top places to work.  

Mission 

The mission of the President of Operations is to build FreeUp Storage (FUS) into a top-decile self-storage platform, one that performs, scales, and compounds. This person will lead the operations organization to deliver best-in-class performance across occupancy, revenue, customer experience, and operational efficiency across the portfolio. They will design the people, technology, and operational infrastructure needed to scale the platform, integrate acquisitions, and launch third-party management services. Every decision will be measured against one standard: does it protect or improve profitability and cash flow. Reporting to the CEO, they'll bring deep self-storage operating expertise and partner closely with Marketing, Acquisitions, and Finance to execute against this mission. 

Outcomes 

• Operational Excellence: Lead the operations organization to maintain 90th percentile performance across the company's key operational metrics while driving continuous improvements in occupancy, revenue, customer satisfaction, and operational efficiency across a portfolio of approximately 88 assets. 

• Customer Experience & Retention: Develop and execute a customer experience strategy that consistently delivers a Net Promoter Score (NPS) of 52+, improves customer retention, and creates a seamless customer journey from inquiry through move-out. 

• Portfolio Sales Performance: Achieve and sustain a portfolio-wide lead-to-rental conversion rate of at least 72% by optimizing sales processes, technology, training, and operational execution across all locations. 

• Scalable Operations & Growth: Design and implement the people, technology, and operational infrastructure required to successfully scale the FreeUp Operations platform from approximately 88 assets to more than 100 assets while maintaining operational consistency and service excellence. 

• Acquisition & Third-Party Services: Establish standardized operational due diligence processes and build the operational infrastructure necessary to successfully integrate acquisitions, validate operational assumptions, and launch a scalable third-party management services platform. 

• Financial Performance & Profitability: Drive portfolio profitability by leading monthly financial reviews, identifying operational and margin improvement opportunities, and implementing strategic action plans that consistently achieve or exceed budgeted EBITDA, NOI, and cash flow objectives. 

• Brand & Marketing Alignment: Partner with Marketing to ensure consistent execution of the FreeUp brand across the portfolio, strengthening market presence, improving customer acquisition, and aligning marketing initiatives with operational performance goals. 

Competencies 

• Collaborative – Team oriented individual that can communicate across a variety of cross functional teams to achieve goals. Flexible and able to communicate effectively in a way that enhances productivity, teamwork and understanding.   

• Data Science – Ability to take structure and unstructured data and apply knowledge of the industry into actionable insights from a broad range of domains and translate into strategy based on findings.    

• Problem Solving – Positive attitude, ability to look at and solve problems by analyzing situations and applying critical thinking in order to decide on the best course of action. See problems and constraints as a barrier to overcome, not a permanent state.   

• Leadership – Interpersonal and influence ability. Developing trust with colleagues and clients, helping to build an optimum team and ensure effective outcomes through appropriate motivation and goal setting initiatives. Must be positive and have the ability to galvanize a team behind a shared vision.   

• Strategic Visionary – Solid strategic understanding of consumer wants and needs. Apply rigorous forward thinking into all brand communications.   

• Business Acumen – Industry knowledge and the ability to work with team leaders to understand and achieve FreeUp and big picture business goals and objectives. Understand the businesses customers, what drives profitability, cash flow and shareholder value.   

• Customer Service – Thoroughly understands the end user of the product. Works everything backwards from the consumer perspective and accounts for customers in every part of strategy and action.   

Qualifications 

• Bachelor’s degree in Business Administration, Finance, Real Estate, or related field.  

• 10+ years of experience in Self-Storage. 

• Must have direct experience overseeing at least 75 facilities. 

• Willingness to travel 75+% of the time. 

Benefits and Compensation

• Competitive Full Time Base Salary: $250,000 - $325,000 annually. 

• Comprehensive benefits including 401k with company matching.  

• Access to company carried interest program.  

• Wellness benefits include company paid health, vision, dental, short-term disability, and life insurance.  

• In house performance coaching.  

• Unlimited PTO.  

• Reimbursements for phone, transportation, and entertainment, and more through an innovative cafeteria benefits plan. 

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